1. How Are Goods Shipped?

We provide following shipping methods: DHL, UPS, EMS, TNT, FedEx, Singapore post.

Delivery Time Tracking Link
3-5 working day
3-5 working day
7-10 working day
3-5 working day
3-5 working day
7-18 working days

It’s really important for you to provide us your correct shipping address, contact telephone number, zip code, so that we can delivery the item to you effectively and timely.

We will send your item within 2 days once we receive your order, unless sometimes we have no inventory to delivery on time.
After we send out the item, there are two main factors that will decide when you will receive your item:

One is the shipping method, the average processing time is 3 to 5 working days, however the item out of 20kg usually deliveries one day later than the small ones.
The other factor is the storage conditions of the shipping company.
Besides, weather is a special factor that could affect the delivery. If you can’t receive your item on time, it must be the existing of the above factors.

2. Do you ship the item to my country?

Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, EMS is reached to Russia, but other shipping method likes DHL, UPS couldn’t reach. Also, a few countries can’t send DHL or UPS. Our customer service will give you the instruction.

We suggest you to contact our customer service and make sure whether the item can be shipped to you by your shipping method.

3. Could I combine shipping?

If you want to combine several items into one shipment, you can contact our customer service about available shipping options.

4. How much shipping cost do you charge me?

We provide free worldwide express shipping.

5. How do I change the shipping method?

You have to contact the customer service timely if you want to change your shipping method. You must change the method before we send. Usually the item will be send within 2 days after receiving payment.

6. How do I change my shipping address?

You can change it through PayPal.

7. What could cause an invalid tracking code?

Invalid tracking numbers could be due to:

The shipping company hasn’t updated the recent delivery information to their website.
The tracking code was not correct.
The parcel has been delivered a long time ago. Some shipping companies will remove the tracking code history.

8. How do I track my package?

You can track the item delivery status online with the tracking code provided by the customer service.

9. What should I do when I receive the item?

We guarantee that the item will be delivery to you successfully and safely. After you received it, the shipping company will require you to confirm the package buy signing.

NOTICE: Please provide us with the correct delivery address, contact telephone number and zip code, so that the shipping company could delivery the item to you timely and effectively.

Customs Clearance:

1. Customs & Import Tax

The customs value writing on the invoice is the import duty that customs charge from you customers, the customs value depends on your country’s tariff policy. Normally we declare the customs value with our experience, unless you want to declare with your own requirement.

2. If the items are detained by customs, who is responsible for the clearance of the items?

We will assist to help you with the customs clearance, we promise to assistant you actively if you need.

3 How much we should declare for the invoice?

Our shipping options include Regular Mail and Express Service. So the amount of customs will be different.

●For package shipped by Singapore Post (please refer to our Shipment Policy), usually the value will be marked with 10USD or gift, that will not cause any problems in customer clearance, but it depends on your country tariff policy. If you have any questions on the parcel of customer clearance, please contact our customer service.

If the item value is large, and your countries customs is very strict, please tell us what you want to describe about the item name, and how we declared the value, if you are Brazilian, please tell us your CPF number.

●For package shipped by Express Service, such as DHL, UPS, EMS, TNT. The amount of import duty will be charged differently because of the difference of your importing country’s tariff policy.

DHL upgraded policy about declared value:

1. According to the regulation of DHL, the customs declared value should be not less than 80USD, otherwise DHL company will not delivery the package, or some documents will be provided to DHL, which will bring us much inconvenience, therefore, we have to declare the value up to 80USD. Please you get this note.

In order to resist the too-low declared value; the Customs regulate some customs clearance policy. If your package declared value is too low, you will be fined or your package will be returned to us. At the same time you as package receiver will be blacklisted in the Customs and DHL.

2. If you sign for the package with your personal name, we will be required by DHL Company to provide the trade documents between us.

UPS and EMS:

So far, UPS and EMS haven’t upgraded their customs clearance policy as DHL Company required.
Our suggestion: we provide a regular mail (Singapore Post), if you do not can’t wait for your package, we recommend you Singapore Post, the delivery time of Singapore Post is usually 7-18 days, but will charge less import value.

4. What will we do for customer when package encounter customs clearance problem?

When you encounter customs clearance issues, we will supply you the shipping invoice which you have to supply to customs. At the same time, we also will contact China DHL to help you deal with such situation.

5.If you’re Ecuador customers please notice:

According to the new Ecuador customs clearance regulations, the following contents must be included in the commercial invoice that we provide to DHL Company:

1. Shipper LOGO printed at the top left corner
2. Signature, seal of Company/Firm
3. Invoice number, correct number of f items, shipping date
4. Full receiver contact information: address, contact name, phone number
5. Country of origin, product brand name, the full description of goods (name, function, ingredients)
6. Item number.

In order to successfully clear your package, please leave us your contact information: address, contact name, phone number when you ordered in our website. Otherwise your package may will be detained for up 8 days, so be fined 130usd per package. Hope you understand.

Return Policy

1. The situations which we accept the return
We guarantee to obey the return policy when the item has the following problems, but you have to send back the item and the ship fee for returning back is paid by our customers.
A) This situation we will refund you the full money if the products have quality problems and it cannot work when you receive it or it is damaged on transport.
B) our return policy can be open for you after our customer service learning your particular problem, and in this condition we will charge you 10% handling charges in some particular situations
C) you order a wrong item and negotiate with our customer service to exchange for a right product, this exchange policy is also for you. But you need pay the shipping cost both for send the wrong one to us and we sent the right one to you.
D) if we sent you a wrong product by mistake, we will be responsible for an item exchange and any shipping fees. You can return the product and get a full refund plus the shipping and handling fee, but you must make sure to send it back through ordinary airmail.

2. The situations which we do not accept the return
Please check detail information before you purchase on, if you have any question, please check with our customer service, you can get our customers service information from our website.
A. If you order wrong item by yourself and there is no quality problem of the item, we will not provide return policy to you, please aware of this.
For this, you can choose exchange for a right one , but all the ship fees are depend on you.
B. if the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair and all ship fees depend on you.

3. Return to exchange another item
Exchange for free: If your products damaged in delivery, we will exchange it for free and take the shipping cost for you. Please sent the item back by airmail post.
Wrong orders: If you order a wrong item and plan to exchange for a right one, then just contact our customer service for a help, if we can exchange for you, but you need to pay the shipping cost to us as well as return to you.
Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair. Ship fee depend on you.
What you should do before returning for replacement: you need contact our customer service to tell us your problem. What’s wrong with your item and what you want us to do?
Return shipping options: after confirming your item and it is under our return policy, please sent back by airmail post. NO DHL, UPS, TNT, FedEx or any other express.
What we do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and will inform you when everything is ok. Please remember to check your email then.

Notice for shipping options:
When you confirm to return the items to us, please choose ordinary airmail or EMS and ship to the address which provided by our customer service. Please do not ship by DHL, UPS, FEDEX ,TNT or any other courier, because we can not get your return item, we will not responsible for that.