FAQs

Can I contact you by phone?

Yes, please call us on 86-15818781992 anytime between 9.30am-5.30pm Monday to Friday.

Can I contact you by email?

Yes, please email sales@trucksdiag.com or support@trucksdiag.com

Orders and Delivery

Can I cancel my order?

Yes, as long as the order has not already been shipped we will be able to cancel your order, please contact us via phone or email and a member of our team will happily help you.

Can I change my order?

Yes, as long as the order has not already been shipped we will be able to change your order, please contact us via phone or email and a member of our team will happily help you.

How much is delivery? Do you deliver to any country?

Please see our shipping information for more details.

Can I track my item?

Yes, as soon as the item has been dispatched we will send you an email with the tracking code and information on how to track your item.

How long will my order take to arrive?

It depends on where the item is being delivered. Please contact us if you need more information.

How will my order be delivered?

We send items using the DHL delivery service.

Some of the items from my order are missing?

An item may be missing for several different reasons, possibly because an item is out of stock, if this is the case you will have been contacted to inform you that we have not been able to fulfill your order and you will have received a refund for this item. We will endeavor to email you if any items are missing however please do contact us if you are unsure why an item has not been delivered.

 

Payments

Is it safe to make a payment online?

Yes, we use industry standard SSL encryption protection to protect your details and security checks are made on all payments to ensure the authenticity of each transaction this service is provided by PayPal.

What methods of payment do you accept?

We accept T/T and PayPal for payments online.

When will the money leave my account?

Due to the nature of card payments the card will be charged as soon as the order is placed.

Do you accept any other method of payment?

No, Unfortunately we can only accept the methods of payment stated above.

 

Returns

What is your returns policy?

Please see our returns section of the website for the full returns policy.

My order contains a faulty item can I return it?

Yes, please see our returns section of the website for detailed information about how to return a faulty item.

Who pays for return postage?

You are responsible for the cost of returning the item to us.